Privacy Policy

This “Privacy Policy” regulates the processing of your personal data by the person responsible for the processing: Navigo Assistance BV.

Please read this Privacy Policy carefully, because it contains essential information about how your personal data is processed. By checking the box provided for this purpose [in the forms on our website], you declare that you have taken note of this Privacy Policy and that you also expressly agree with it and with the processing itself.

Article 1 – General

Navigo Assistance BV complies with the “Law of December 8, 1992 on the protection of privacy with regard to the processing of personal data”, as amended by the Law of December 11, 1998 as well as the “Law of June 13, 2005 on electronic communication”.

Navigo Assistance BV is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Privacy Policy statement applies to the Navigo Assistance BV website and governs data collection and usage. By using the Navigo Assistance BV website, you consent to the data practices described in this Policy.

Navigo Assistance BV is responsible for the processing of your personal data. A statement has been made to the Commission for the Protection of Privacy regarding the processing of your personal data.

Article 2 – Personal data

2.1. Personal data that you provide to us are: name and first name, e-mail, and password. Navigo Assistance BV also collects anonymous demographic information, which is not unique to you, such as your zip code, age, gender, preferences, interests and favorites.

2.2. There is also information about your computer hardware and software that is automatically collected by Navigo Assistance BV. This information may include: your IP address, browser type, domain names, access time and website addresses. This information is used by Navigo Assistance BV to perform the service optimally, to maintain the quality of the service and to provide general statistics regarding the use of the Navigo Assistance BV website.

2.4. The website also uses cookies that collect a number of personal data. For the provisions regarding the use of cookies, see our Cookie Policy.

Article 3 – Purposes of the processing

3.1. General purposes:

Navigo Assistance BV collects and uses your personal data to manage the Navigo Assistance BV website and to provide the services you have requested. Navigo Assistance BV also uses your personally identifiable information to inform you of other products or services available from Navigo Assistance BV and its affiliates. Navigo Assistance BV may also contact you through surveys to investigate your views on current services or any new services to be offered.

3.2. Navigo Assistance BV tracks which pages our customers visit in the Navigo Assistance BV website to determine which Navigo Assistance BV services are the most popular. This data is used for tailored satisfaction and to advertise within Navigo Assistance BV to customers whose behavior indicates that they are interested in a specific area.

3.3. Direct marketing:

The personal data will not be used for direct marketing, unless you have given additional explicit permission for this (“opt-in”). This permission can be withdrawn at any time, without motivation and free of charge, by sending an email to

3.4. Transfer to third parties:

The personal data will not be passed on to third parties, unless you have given additional express permission for this (“opt-in”). This permission can be withdrawn at any time, without motivation and free of charge, by sending an email to

3.5. Navigo Assistance BV does not sell, rent or lease its customer lists to third parties.

Navigo Assistance BV may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal data (e-mail, name, address, telephone number) will not be passed on to third parties. In addition, Navigo Assistance BV may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Navigo Assistance BV, and they are required to maintain the confidentiality of your information.

Article 4 – Duration of the processing

The personal data is stored and processed by us for a period that is necessary in function of the purposes of the processing and in function of the contractual relationship between Navigo Assistance BV and you.

Article 5 – Your rights

5.1. Right of access and inspection:

You have the right to access your personal data at any time, as well as the use we make of your personal data.

5.2. Right of correction and removal:

You are free to choose whether or not to communicate your personal data to Navigo Assistance BV. In addition, you always have the right to request us to correct, supplement or delete your personal data. You acknowledge that in the event of refusal to notify or request the removal of personal data, certain services and products will not be available.

5.3. Right to object:

You also have a right to object to the processing of your personal data for serious and legitimate reasons. However, you cannot object to the processing of your personal data if this is necessary for the performance of the contractual obligations. In addition, you always have the right to object to the use of personal data for direct marketing purposes.

5.4. Exercise of your rights:

You can exercise your rights by contacting us for this purpose, either by email to, by post to Navigo Assistance BV, provided that you enclose a copy of your identity card.

Article 6 – Security and confidentiality

6.1. We have developed security measures that are adapted technically and organizationally to avoid the destruction, loss, falsification, alteration, unauthorized access or accidental notification of third parties of personal data collected and any other unauthorized processing of this information. Navigo Assistance BV secures your personal information from unauthorized access, use or disclosure.

6.2. Navigo Assistance BV secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transferred to other Websites, it is always protected by Secure Socket Layer (SSL) security, which encrypts all sensitive information beyond recognition before sending.

6.3. Under no circumstances can Navigo Assistance BV be held liable for any direct or indirect damage resulting from incorrect or unlawful use by a third party of the personal data.

6.4. You must comply with the security regulations at all times, including by preventing any unauthorized access to your login and code. You are therefore solely responsible for the use made of the Website of Your computer, IP address and Your identification data, as well as for their confidentiality.

Article 7 – Access by third parties

7.1. In order to be able to process your personal data, we grant access to your personal data via or our contact page at

By using our website, you accept our Cookie Policy and Privacy Policy.

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